Shipping policy

Last Updated: 11.12.2024

At THE PURE SPLASH, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of our products, we cannot accept returns; however, we offer a 30-day refund guarantee if you are not completely satisfied with your purchase.

1. No Returns Policy

For the safety of our customers and the integrity of our products, we do not accept returns on any of our powdered drink products. This policy ensures that all products we sell remain uncontaminated and safe for consumption.

2. 30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, we offer a full refund within 30 days of the delivery date. Simply contact our customer support team, and we will initiate the refund process.

3. Refund Eligibility

To qualify for a refund:

  • You must contact us within 30 days of receiving your product.
  • You must provide proof of purchase (order number or receipt).
  • Your feedback on why the product didn’t meet your expectations will help us improve, though it is not required.

4. How to Request a Refund

If you would like to request a refund, please follow these steps:

  1. Email us at info@thepuresplash.com with your order number and a brief explanation of your experience.
  2. Our team will review your request and respond within 3-5 business days.
  3. Once approved, refunds will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

5. Questions and Support

If you have any questions about our Return and Refund Policy, please contact our customer support team:

Email: info@thepuresplash.com
 

Note: This policy is only applicable to purchases made directly through our website. For products purchased through other retailers, please consult their respective return and refund policies.